Frequently Asked Questions
Can I change or cancel my order?
Online orders are processed and packed within 24 hours of the order being made. Therefore, changes or cancellations will not be allowed if your order has already been packed. Please make sure you select your products carefully. If you do have any concerns regarding your order, please email us immediately at firstname.lastname@example.org.
I haven’t received my order yet
Orders are processed, packed and sent within 24 hours of being placed. Orders placed after 2pm on Fridays will be posted the following Monday. All orders are sent out from Sydney via Australia Post.
Once posted, you will receive an email notification with your order tracking number. If your tracking number states your order has been delivered but you have not received it, please contact Australia Post regarding the delivery of your parcel. Let’s Face It is not liable for any delayed, stolen or lost orders once the parcel has been marked as delivered by the postal service.
Shipping & Delivery
To find out information regarding shipping fees, delivery times and order pick up location, please see our Shipping & Delivery Policy.
Let’s Face It currently only ships within Australia.
What payment options do you accept?
We accept AfterPay, Mastercard, Visa, American Express, and Paypal payments.
What are the benefits of being a Let’s Face It member?
As a Let’s Face It member you accumulate reward points with each purchase. When these reward points add up you will receive member discounts. You will also be added to our mailing list and be the first to hear about our new arrivals and promotions as well as receive exclusive member offers.
All reward points are recorded under your customer account when a purchase is made and can be viewed in the account dashboard.
Can I get bonus reward points?
Yes! Sign into your account to find out how to receive bonus reward points for free!
Are the products sold at Let’s Face It 100% authentic?
Yes, we guarantee that all our products are 100% authentic. Our mission at Let’s Face It is to offer authentic, high quality, effective Korean skin care products at an affordable price. Our products are imported directly from the Korean skin care brands’ warehouses or authorised distributors in South Korea.
I’m new to Korean Beauty, where do I start?
Korean skin care can be quite overwhelming; 10 step skin care routine, layering, sheet masks, sleeping masks, AHAs/BHAs, Snail Mucin and more! Rest assured, that’s why we’re here! You can always contact us at email@example.com and we will try our best to respond ASAP and provide additional information and recommendations for you!
You can also check out our blog page and follow us on Instagram where we post regularly about specific ingredients and their benefits in skin care, the Korean skin care culture, our guide to the 10 Step Korean Beauty Skin Care Routine and all things Korean beauty.
What skin type am I?
Figuring out what skin type you are will help you decide whether a product is suitable for your skin type or skin condition you want to improve. You may not fit into only one category all year round and don’t forget there are also external factors that will affect your skin (stress, diet, weather, age, medication, hormones). To help you determine your skin type, we’ve come up general skin type guide here.
I need some help with choosing skincare products that best suit my skin / meet my skin concerns
At Let’s Face It, we are not just a transactional store – we love customer interactions (hence why we had our pop up stores throughout 2017).
Although for now we are trading solely online, we love receiving feedback from customers, answering queries and helping people find suitable products for their needs. Our service extends to ensure customers receive the most benefit from the Korean skincare purchased at our store.
You can contact us by filling out the contact form or via:
Direct email: firstname.lastname@example.org – you will usually will receive a response within 24 hours.
Direct messaging on Facebook Messenger (link on home page) – this is the preferred method for immediate responses.
I’ve been using my new skin care product/s for a few days but I don’t see any changes in my skin. Why is it not working?
We get excited every time we try a new skin care product and can’t wait to see differences in our skin too! However, this doesn’t always happen overnight – in fact, it rarely happens overnight! Skin care is a long term commitment so please allow some time for your new products to work.
The time it takes to see results from a product / skin care routine will vary depending on many factors (skin type, severity of a skin condition you want to improve, external environment etc). It can take anywhere from within 24 hours to up to 3 months! Please also keep in mind that everyone’s skin is different and unique. Some products may work better for others than yourself and visa versa.
What are “Whitening” skin care products?
In Asian beauty you’ll see many skin care products that are labelled as “whitening” products, but this doesn’t mean the products ‘bleach’ or ‘whiten’ the skin to a lighter skin tone. There are no toxic bleaching agents or ingredients in any of our Korean skincare products. Rather, the purpose of these whitening products is to brighten your skin. Brightening skin care products even out skin tone, fade brown spots and/or pigmentation and liven up dull, tired skin. Some most commonly used ingredients for skin brightening are:
Vitamin C: A natural cleansing and exfoliating ingredient that also lightens dark spots / sun damage / pigmentation, fades acne scars and enhances skin elasticity and suppleness.
Niacinamide: aka Vitamin B3. This ingredient creates a moisture barrier to keep your skin hydrated, boosts collagen production, strengthens skin and prevents unwanted hyperpigmentation.
Licorice Root: A plant root with active ingredients that diminishes dark spots and blemishes, is anti-inflammatory and has anti-oxidant properties.
AHAs/BHAs: natural acids used as chemical exfoliants that repair damaged skin and promote skin cell rejuvenation, resulting in brighter and even toned skin.
I’m pregnant, can I still use these products?
Whilst the products available at our store contain natural and gentle ingredients, there are still certain ingredients that should be avoided when you are expecting a child even if they are usually safe. The main ingredients to avoid are salicylic acid, essential oils, retinoids, benzol peroxide and hydroquinone (the latter 2 are not in our products). Glycolic acid, Vitamin C, Snail mucin and many other natural ingredients are still safe to use however we always advise to check with your doctor beforehand because your baby comes first!
A guide on expiration dates for Korean Beauty products
Korean skin care products have a shelf life of 30 months and should be used within 12 months of opening. Skin care products include: Toners, Lotions, Creams, Essences, Eye creams, Sun Creams, Serums and Cleansers (Cleansing foam / gel / oil / balms / water).
Korean sheet masks have a shelf life of 12 months and are to be used immediately after opening.
Products stocked at Let’s Face It that are not sold prior to their expiration date are disposed of for quality control. Some Korean Beauty products may only have a manufacturing date on it rather than an expiration date so do not be alarmed if you see a past 2017 date with “제조” next to it, this means manufacturing date.
If you are still unsure of the expiration date of your product, feel free to email us at email@example.com and we will provide you with further information.
Where is the Let’s Face It Pop Up store located?
From 2017 – 2018 we had pop up stores in Westfield Chatswood and Westfield Liverpool. We are currently only trading online.
Future dates and locations of our pop up store will be announced later in the year.