Frequently Asked Questions
Our mission is to help others face their skincare problems by providing high quality, authentic, natural and organic skincare products at an affordable price, sourced mainly from Korea & locally.
We are the solution to general skincare problems such as dehydration, dullness, ageing, oily skin & pores. We are also the solution for those who need to unwind and relax after a long, stressful day and for those who are in need of some pampering.
Why be overwhelmed with all the different brands and product types in the current skincare market when Let’s Face It’s careful curation process ensures only the top quality, best reviewed and most popular products made by only the most reputable skincare brands are all available in the one space!
Why Korean Beauty?
Korea is at the forefront of the skincare industry and we have chosen to focus on Korean beauty for a number of reasons: Korean brands place a strong importance on using natural & organic ingredients in all their products and also concentrate on treating the root of the skin condition. Korean beauty is affordable, highly effective, innovative and gentle. We also love that many Korean brands have a philosophy on being environmentally friendly and sustainable.
How do loyalty points work?
There are two levels of membership for all Let’s Face It customers who create an account with us.
Silver members receive 1 point for every dollar spent in store. For every 100 points earned, silver members will receive 10% off their next purchase. Once a silver member has accumulated 300 points, they are automatically upgraded to become a rose gold member.
Rose gold members receive 2 points for every dollar spent in store and get 15% off their next purchase for every 300 points earned.
All loyalty points are recorded electronically under the customer account when a purchase is made, and can be viewed in the account dashboard.
I am having issues logging into my account
Let’s Face It is accessible across all mobile and tablet devices. If you are experiencing issues logging into your account, please let us know by emailing us at email@example.com and we will assist you.
What if my product is faulty or damaged?
Let’s Face It aims to ensure all products sold are treated with care on their journey from the warehouse to our store, and arrive in perfect condition. All our products are sold in sealed packaging. If for any reason you have purchased a faulty item, please first email us immediately at firstname.lastname@example.org with your name, date of purchase and photos of the faulty item and come back in store when you are next able to. You can choose to receive a refund or exchange the item for something else. Full refunds are only given to faulty goods.
What is our returns & exchange policy?
Let’s Face It wants our customers to love each product purchased just as much as we do! If for any reason you are unhappy with your purchase or have a change of mind, Let’s Face It is happy to accept returns within 14 days of purchase. Items must be brought back in store with the receipt and can be exchanged for other items or a store credit valid for 2 months.
All items must be returned in its original condition with sealed packaging. There will be no refund or exchange on any used items or items where the original packaging has been damaged.
What is the expiry date of my product?
Any products stocked at Let’s Face It that are not sold prior to their expiration date are disposed for quality control. Some of the Korean brand products only have a manufacturing date rather than an expiry date. Products generally have a shelf life of 2-3 years, which is dependent on the individual product and brand. If you are still unsure of the expiration date, feel free to email us at email@example.com and we will provide you with some more information.
Where can I learn more about your products?
Let’s Face It will soon be launching a blog page for customers seeking more information about and reviews on the products we sell. Stay tuned!
If you are a beauty blogger and would like the opportunity to sample our products and provide some content for our customers, please contact us at firstname.lastname@example.org.